Choosing the right burner service company takes far more than comparing prices — get it wrong, and you pay for it in safety, efficiency, or an unexpected fault. The 8 criteria below apply regardless of whether you're weighing authorised versus independent service — they're the core questions worth asking of any provider under either model.
1. Does the firm hold a service quality certification?
Ask whether the firm holds a general service standard certification (in Türkiye, the TSE Service Adequacy Certificate under the TS 12871 framework, or an equivalent elsewhere). This is independent verification that the firm meets a minimum standard of organisation, equipment and personnel.
2. What is the technicians' training and certification status?
Burner maintenance and fault response requires training in electrical work, combustion engineering and gas safety. Asking what training the technicians have completed, and any brand-specific certifications they hold, gives concrete information about who's actually showing up on site.
3. Do they use a calibrated flue gas analyser?
As covered in our flue gas analysis guide, a combustion setting can only be reliably made with a calibrated analyser. Asking when the analyser was last calibrated is a simple but effective check.
4. Which brands and fuel types can they service?
Confirm whether they can cover your site's burner brand, model and fuel type (gas, liquid, dual-fuel). This directly affects both your authorised-vs-independent choice and response speed on a fault.
5. Do they provide a written report?
A written report covering measurement results and work carried out after every maintenance or fault visit matters both for statutory inspection and as a reference for future maintenance. A verbal "it's adjusted, all good now" isn't enough.
6. Is there a committed response time?
There's a big difference between "we'll come as soon as we can" and "we're on site within 4 hours". Particularly at sites with low tolerance for downtime, confirm whether a specific response time is actually committed to.
7. What is their spare parts policy?
Are genuine or equivalent parts used, and is this made clear? Whether frequently replaced components (electrode, photocell, filter) are held in stock directly affects spare parts lead time.
8. Do they have relevant reference experience?
Reference experience at a similar capacity and in a similar sector (hotel, hospital, factory, residential block) is a good indicator of whether the firm understands your site's specific requirements.
Quick checklist
| Criterion | Question to ask |
|---|---|
| Certification | Do you hold a service adequacy certificate? |
| Technician competence | What training has your team completed? |
| Measurement equipment | When was your analyser last calibrated? |
| Brand/fuel coverage | Do you service our brand and fuel type? |
| Reporting | Do you provide a written report after every visit? |
| Response time | What's your committed fault response time? |
| Spare parts | Are frequently replaced parts held in stock? |
| References | Have you worked on a similar site before? |
Frequently Asked Questions
What's the most commonly overlooked criterion when choosing a burner service company?
Calibrated measurement equipment and written reporting are often overlooked, even though they directly affect both the accuracy of the combustion setting and readiness for a statutory inspection.
Why does a service quality certification matter?
It's independent verification that the firm meets a minimum standard of organisation, equipment and personnel; without it, confirming those standards are actually met is harder.
Should you choose the cheapest quote?
Price alone shouldn't be the deciding factor. A cheap quote that skips certification, measurement equipment or reporting can lead to higher fault and efficiency-loss costs down the line. ---
About Beray Enerji
Beray Enerji is an Istanbul-based burner service company operating across Türkiye, with primary coverage in the Marmara, Thrace and Aegean regions, servicing all makes and models. We provide calibrated flue gas analysis, written reporting and priority response, backed by a technical team with 30 years of field experience. For questions, contact us on +90 (000) 000 00 00 or at info@berayenerji.com.
Related services: Burner maintenance · Burner repair service · Contact
References
- TS 12871 — General framework for the Turkish Service Adequacy Certificate
- EN 676 — Automatic forced draught burners for gaseous fuels
- EN 267 — Automatic forced draught burners for liquid fuels